Field Service Engineer – Multiple Positions (Arizona)

Summary: 

The Field Service Engineer works primarily at a customer site in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.

Key Responsibilities and Duties / Essential Functions:

Assesses complex product/equipment performance based upon field data; recommend and track status of modifications or improvements

  • Completes related documentation and write BKM’s, (best-known-methods), for installation or preventative maintenance procedures for equipment
  • Manages failure analysis for returned parts between vendors and provide updates to customers
  • Coordinates with factory personnel or other technical and internal resources to accomplish customer required work
  • Creates and maintains a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality
  • Participates in escalation meetings to track and drive solutions for customer support operations and provide updates
  • Represents the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability

Education and Experience:

  • Associate’s degree, (Bachelor’s degree preferred)
  • 5+ years of relevant experience troubleshooting/repairing complex electro-mechanical equipment, (prior semiconductor equipment preferred).  Salary commensurate with experience.

Qualifications and Skills:

  • Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel
  • Must be able to work in a clean-room environment
  • Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred
  • Excellent communication, (written and verbal), and customer service skills
  • Proficiency using MS office, (Outlook, Excel, PowerPoint, Word)
  • Self-motivated individual with ability to work alone and/or with limited supervision
  • Candidates selected will be required to complete a drug-screening and background check

Travel:

Local travel between customer site and ASM facility.

To apply, click HERE.

Equal Opportunity Employer M/F/D/V